Worldwide presence – local care

Thanks to its experienced international team and worldwide sales network covering the major business centers all over the world, ICSS is in the privileged position to cooperate with you, our carrier and service provider customers, closely and individually. From wherever you coordinate your global, regional, or local mobile, broadband, corporate communications or reseller business, our teams work alongside you and understand your concerns.
 
Find your region
This section will help you find out more about your local ICSS office and meet your local ICSS contacts.
Select any of the options below to learn more about ICSS in your region



Our organization follows your needs
A three-prong organization with a central office in Bonn, four regional offices in London, Budapest, Singapore, and Red Bank, and 18 local offices around the world allows ICSS to ensure intensive customer care on site.

We understand the global, regional, and local aspects of your business
To meet all your unique requirements in your specific market completely and efficiently through our comprehensive portfolio, our highly skilled workforce of 20 nationalities takes regional and local particularities and differences into consideration, be it in terms of technology trends toward IP-based solutions, competitive conditions, deregulation, market developments, commercial business practices, or user preferences and culture.

Selling teams are focusing on best-in-class customer care
ICSS is focusing its sales activities on service innovation, premium quality, and best-in-class levels of customer care. We are developing a preferential and differentiated treatment program to ensure an enhanced standard of customer care for Top and Key customers. This program is part of a new sales strategy based on customer value and the development of ICSS’s relationship with its differentiated customer segments.

Supported by a team of experts
According to the complexity of your demand, our local sales managers are supported by experts from Production, Sales Support, or Finances to work out the best possible solution for your concerns in a timely and qualified manner. ICSS has put dedicated account managers who head up cross-functional sales teams for all Top and Key Accounts into place. These sales teams also include customer service managers.